Shipping Details
We ship your order through a trusted courier company that takes great care to deliver your piece safely without any damage. Please make sure to keep your phone available at the time of delivery so you can receive your order quickly — we know you’re excited to get it!
Your order requires 5 to 7 days for preparation. Please understand that this time is needed because we pay close attention to every detail of your request.
If, unfortunately, you need to cancel your order 🥲, you can contact our hotline or send us an email to request cancellation.
Our courier will not be able to wait while you check your item upon delivery, as they have many other deliveries scheduled. Please receive your item, and if you notice any issue, contact us within 24 hours so we can assist you.

Problem Resolution
If your piece has any issue, contact us immediately and we’ll do our best to solve it for you.
Please note: every piece requires special care for washing, cleaning, and storage. Kindly follow the instructions we provide to keep your item in perfect condition.
Washing & Cleaning Instructions
Each piece comes with a protective bag — please always store your item inside it, folded neatly.
Wash the piece in cold water only, and never wring it. Let it air dry naturally.
You can iron skirts at a low to medium temperature.
Tops should never be ironed.
Bags with inner fabric lining: wash the lining in cold water and iron it at a low to medium temperature.
Beaded bags: wipe gently with a damp cloth and dry immediately afterward.
Please avoid dropping, hitting, or throwing the bags, as this may cause damage to the beads.